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We are owners of two weeks every two years that will give us a two bedroom on ocean side plus a one bedroom ocean side. A lot of times we bank the one bedroom for later times at a cost to us. That's ok. This year, they say their where no one bed rooms available. What?...
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Company wrote 0 private or public responses to the review from Jun 27.
2.8
I didn't like
  • Dishonesty from staff
#1289839
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Paradise Village - Horrible location of mirror in bathroom!

The only full mirror in the place is located in perfect view of myself ON THE TOILET!!! WE suggested on the wall outside the bathroom where ee can see ourselves before exiting. PLEASE...SO EASY.
Company wrote 0 private or public responses to the review from Nov 02, 2017.
4.3
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1125197
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In so far as person who arrived without letter(which they state bring with you), he needed letter to confirm room. They send a hard copy. the the the the the the the the the the...
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Company wrote 0 public responses to the review from Oct 29, 2017.
#1122875
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I recently purchased a time share at Paradise Village. Our regular sales person, Martin, is usually honest and reliable. We own multiple packages and have sent so many customers to Paradise Village believing they were an honest and ethical business. We purchased points...
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Company wrote 0 private or public responses to the review from Mar 25, 2017.
Anonymous
CS

Do apologize for your experience remember though it's not the Institute that you have to blame it's the people representing the institution in any addition there's always bad ...

1.0
I liked
  • Accomodations
I didn't like
  • Fraudulent business sales practices
#1025602
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timeshare members since 1998. #1-75067. made reservations for early march 2015.flew into puerto vallarta from chicago o'hare airport with all the luggage, cab to paradise vill. could not find my name or reservation!! stood in line for 2 hours..wound up in a moldy...
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Company wrote 0 public responses to the review from Jan 22, 2017.
#995351
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My girlfriends and I were in Puerto Vallarta last week and I'm usually pretty good at avoiding the people at the airport trying to sell you something but somehow was a sucker and got pulled in. The offer was great - $30 per person for two excursions which would have...
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Company wrote 0 public responses to the review from Dec 16, 2016.
Bahía De Banderas, Nay
#974330
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My three (now grown) children have wonderful memories of their Paradise Village vacations. We purchased 9600 points years ago, and spent many Spring Breaks at the resort and I have always given the property, its employees and management great reviews That all changed...
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Company wrote 0 private or public responses to the review from Nov 30, 2016.
Iggyearl
Iggyearl

Unfortunately, Paradise Village considers you to have a 9600 annual package. Their regulations don't include splitting the contract in to 2 contracts. Your best bet is to co...

2.8
I liked
  • Resort itself
I didn't like
  • Rude customer service reps in lake forest
  • Zero cooperation in splitting points in divorce
  • Dishonesty from staff
#963981
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Resolved
I am having a hard time with Paradise Village Resort. I upgraded on July 12, 2016 after speaking to Carlos Gallardo. I went back to Carlos on July 14, 2016 and tried to cancel the upgrade and he advised that I could not do this, but on the back of the contract it...
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Company wrote 0 private or public responses to the review from Aug 15, 2016.
3.3
I liked
  • Resort itself
#900781
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I stupidly got conned into a presentation at their location in Nuevo Vallarta. At the time (8 years ago), I didn't know much about timeshares except to stay away from them. The sales person assured me this was not a time share. Now I know that was the first lie: if it...
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Company wrote 0 public responses to the review from Apr 19, 2016.
we have been members since 2000. The inducement in becoming a member was that their sales staff said that unlike other timeshare resorts they will never become a hotel. once the membership was sold out, that would be it. Now we are not naïve. We know it takes a lot to...
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Company wrote 0 public responses to the review from Feb 04, 2016.
#784115
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