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3.3

I am having a hard time with Paradise Village Resort. I upgraded on July 12, 2016 after speaking to Carlos Gallardo.

I went back to Carlos on July 14, 2016 and tried to cancel the upgrade and he advised that I could not do this, but on the back of the contract it states you have 5 days for cancellation. Annie Favila, the Verification Manager sent me a email stating I could not cancel. On August 7, 2016 I received a phone call from Kate Turner stating that as long as I sent an email to Annie about the specific events that took place, this would be cancelled. So far no one is returning my call.

I have been a member for 14 years and have never had any problems with this resort prior to now. It is truly unfortunate that this is happening.

Reason of review: Poor customer service.

Monetary Loss: $15000.

Preferred solution: Full refund.

Paradise Village Pros: Resort itself.

Location: Puerto Vallarta, Jalisco

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